Privacy Policy

Privacy Policy – Recupe

Effective Date: 02/08/2025

At Recupe, we value your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us via our website, services, or customer communications.

1. What We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely via third-party gateways)

  • Purchase history

  • Any correspondence you send to us (e.g. emails or contact form submissions)

We also collect anonymised website data through cookies and analytics tools (e.g. Google Analytics) to improve your experience.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about your purchases or enquiries

  • Send updates, offers, and product information (if you opt in)

  • Improve our website and services

  • Prevent fraud and protect our platform

We will never sell your personal information.

3. How We Store and Protect Your Data

Your data is stored on secure servers and managed using industry-standard practices. While no online system is 100% secure, we take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.

Payment information is processed via secure third-party providers (e.g. Stripe, PayPal) and is not stored on our servers.

4. Sharing Your Information

We may share your personal information with trusted service providers who help us run our business (e.g. couriers, payment processors, email providers). These partners are required to protect your data and only use it for the agreed purpose.

We may also share information if required by law.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Withdraw consent to marketing communications at any time

  • Request deletion of your data, subject to any legal obligations we must meet

To make a request, email us at info@recupe.com.au.

6. Cookies & Tracking

Our website uses cookies and tracking tools to improve your experience and measure performance. You can disable cookies via your browser settings, but some features may not function as intended.

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please read their privacy policies before providing any information.

8. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our business or legal requirements. The latest version will always be available on our website.

9. Contact Us

For questions about this policy or your personal data, contact us at:
info@recupe.com.au